Warranty & Returns


Warranty Policy:

Legendary Pelican Unconditional Lifetime Guarantee of Excellence

If for any reason you are not satisfied with the quality or performance of any Pelican product, we will gladly replace the product or refund your money ( at your option ) within 30 days of purchase through the original retailer/dealer. Pelican Products will continue to guarantee the product directly for a lifetime against breakage or defects in workmanship.

Lifetime guarantee does not cover the lamp or batteries in flashlights. All o-rings must be kept greased ( and replaced if damaged ) per product instructions. This guarantee is void only if the Pelican product has been abused beyond normal sensible wear and tear. The above guarantee does not cover sharkbite, bear attack or children under 5.

Warranty concerns after 30 days from purchase at pelicancasestore.com/Northside Sales can be directed to Pelican Warranty Department directly at: Tel # 1-800-473-5422. www.pelican.com

Return Policy:

For return of item due to improper Sizing, Color, Fit, or any non-defective reasoning, etc. The purchaser must return item at their cost in original packaging. When merchandise is received, inspected, and found to be in original condition, Pelicancasestore.com/Northside Sales will refund or credit purchaser original purchase price less a minimum of a 20% restocking fee. If returned item is not in original condition; no credit will be applied, and item will be returned to purchaser at purchasers expense for shipping.

To return any item purchaser must call Northside Sales at 501-945-0905 and obtain a Return Merchandise Authorization Number. ( RMA ). If item is returned without RMA number, it will be refused.